These Terms & Conditions govern your use of the Naza24 platform. By registering an account or accessing any service on naza24.casa, you confirm that you have read, understood, and agreed to be bound by these terms in full. Please read them carefully before proceeding.
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Member", "Player") and Naza24 ("we", "us", "our", "the Platform"), the operator of the online casino and sports betting platform accessible at naza24.casa.
Naza24 is an online gaming and sports wagering platform designed for and primarily serving players based in Malaysia. Our platform offers live casino games, premium slots, table games, fishing games, and a comprehensive sportsbook covering EPL, Liga Super Malaysia, UFC, and other major sporting events.
By creating an account, accessing any part of the Naza24 platform, or making use of any service offered therein — including but not limited to placing bets, claiming bonuses, or conducting financial transactions — you unconditionally accept these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform.
These Terms are effective as of 1 January 2026 and supersede all prior versions. Naza24 reserves the right to amend these Terms at any time; continued use of the platform following the publication of amended Terms constitutes acceptance of those changes.
For the purposes of this Agreement, the following terms shall have the meanings set out below:
To register and maintain a Naza24 Account, you must satisfy all of the following eligibility criteria at all times:
Any Account found to be held by a person under the age of 21 will be immediately suspended. All funds within such an Account — including any winnings — will be forfeited. Naza24 may report any suspected underage gambling to relevant authorities.
Each individual may hold only one (1) registered Account on the Naza24 Platform. The creation of duplicate, secondary, or multiple Accounts by the same individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited. Naza24 employs technical and manual detection measures to identify and action multiple Account breaches.
You are required to provide accurate, complete, and current information when registering your Account. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and contact number. Providing false, misleading, or incomplete registration information constitutes a material breach of these Terms.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. Naza24 strongly recommends enabling two-factor authentication (2FA) to secure your Account. You must notify our support team immediately at [email protected] if you suspect any unauthorised access to your Account. Naza24 shall not be held liable for losses arising from your failure to maintain the security of your Account credentials.
Naza24 reserves the right to request identity verification documentation from any Member at any time, including at the point of registration, prior to processing a withdrawal, or in connection with a bonus claim. Required documents may include a government-issued photo identification (National Identity Card, passport, or driving licence), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe requested may result in Account suspension and/or withholding of funds pending verification.
By using the Naza24 Platform, you agree to the following conditions of use:
Naza24 operates on the principle of fair play. All games are provided by certified third-party game studios and undergo independent testing. Published RTP (Return to Player) percentages are accurate to the best of our knowledge at the time of publication.
Naza24 supports a range of Malaysian payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and direct bank transfers via Maybank, CIMB, Public Bank, Hong Leong Bank, and RHB Bank. Cryptocurrency deposits in BTC, USDT, and ETH are also accepted. Minimum deposit amount is RM 30. Naza24 does not charge deposit fees; however, your payment provider may apply their own charges.
Withdrawals will only be processed to payment methods registered in the Account holder's own name. Naza24 operates a no-third-party-payment policy — funds may not be sent to bank accounts, e-wallets, or cryptocurrency addresses that are not verified as belonging to the Account holder. Standard withdrawal processing times are as follows: e-wallets under 5 minutes; DuitNow/FPX 5–15 minutes; direct bank wire 15–60 minutes. Minimum withdrawal amount is RM 50.
The Platform's primary operating currency for Malaysian Members is Malaysian Ringgit (MYR/RM). Cryptocurrency deposits are converted to MYR equivalent at the prevailing exchange rate at the time of deposit. Naza24 is not responsible for exchange rate fluctuations affecting cryptocurrency transactions.
Naza24 maintains a strict Anti-Money Laundering (AML) policy. Funds deposited on the Platform must be used for genuine wagering purposes and must not be deposited and withdrawn without material wagering activity. Naza24 reserves the right to request source-of-funds documentation in connection with large or unusual transactions and to report suspicious financial activity to relevant authorities where legally required.
All bonuses, promotions, and special offers made available by Naza24 are subject to the following general conditions, in addition to any specific terms published for each individual promotion:
Each game available on the Naza24 Platform is governed by its own specific rules, which are accessible within the game interface. In the event of a conflict between game-specific rules and these Terms, the game-specific rules shall prevail in respect of that game only.
Naza24 uses RNG-certified game engines provided by third-party game studios. Live casino games are streamed from licensed studios and are subject to independent auditing. The Platform does not manipulate game outcomes, and all results are determined by certified random processes or real-world outcomes (in the case of sports betting).
In the event of a technical malfunction during a game or wagering event, Naza24 reserves the right to void the affected round or bet. In such circumstances, any wager placed during the malfunction will be refunded to the Member's Account balance. Naza24 shall not be liable for any claimed winnings arising from a game or system error.
The following actions constitute prohibited conduct and may result in immediate Account suspension, forfeiture of Account balance, and/or legal action:
Naza24 actively monitors platform activity for prohibited conduct. Where prohibited conduct is confirmed, affected Accounts will be suspended without notice and any balance — including real-money funds and winnings — may be forfeited. Naza24 reserves the right to pursue civil or criminal remedies where appropriate.
Naza24 reserves the right to suspend or terminate any Account at its sole discretion, including in circumstances of: confirmed breach of these Terms; suspected fraudulent activity; KYC non-compliance; receipt of a chargeback or payment reversal; or in compliance with a legal obligation or regulatory direction. Where an Account is suspended pending investigation, the Member will be notified where practicable, except where notification would compromise the investigation.
A Member may close their Account at any time by contacting the Naza24 support team. Prior to Account closure, any outstanding wagering requirements attached to active Bonus Funds must be resolved. Any real-money balance at the time of closure will be refunded to the Member's verified payment method, subject to standard withdrawal processing timelines and any applicable verification requirements.
Members who wish to restrict their access to the Platform for responsible gambling reasons may request a self-exclusion period of 30 days, 90 days, 180 days, or permanently. Self-exclusion requests must be submitted to the support team with explicit confirmation of the requested duration. During a self-exclusion period, the Account will be locked and no access, deposits, or promotional communications will be permitted. For more information, please visit our Responsible Gambling page.
To the fullest extent permitted by applicable law, Naza24 shall not be liable for:
Naza24's total aggregate liability to any Member in respect of any single incident or series of related incidents shall not exceed the value of funds held in that Member's Account at the time the relevant incident occurred.
All content on the Naza24 Platform — including but not limited to trademarks, logos, design elements, software, text, graphics, images, and game content — is the exclusive intellectual property of Naza24 or its licensed third-party providers. No content may be reproduced, distributed, publicly displayed, modified, or otherwise used for commercial or public purposes without the prior written consent of Naza24.
Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal recreational purposes only. This licence does not constitute a transfer of any intellectual property rights.
Naza24 is committed to protecting the personal data of its Members. The collection, use, storage, and sharing of personal information in connection with your use of the Platform is governed by the Naza24 Privacy Policy, which forms part of this Agreement and should be read in conjunction with these Terms.
By creating an Account, you consent to the processing of your personal data in accordance with the Privacy Policy. Key data processing activities include identity verification, transaction processing, fraud prevention, customer support delivery, and — where you have opted in — promotional communications.
Naza24 is firmly committed to the promotion of responsible gambling. We provide a range of player protection tools, including deposit limits, session time limits, cooling-off periods, and self-exclusion. These tools are available to all Members via the Account settings panel or by contacting the support team.
Gambling should be treated as a form of entertainment and not as a means of generating income. Naza24 strictly prohibits the use of the Platform by persons under 21 years of age. If you are concerned about your gambling habits or those of someone you know, we strongly encourage you to seek support from qualified professionals. For further information on responsible gambling tools and support resources available to Malaysian players, please visit our Responsible Gambling page.
Naza24 reserves the right to amend, update, or replace these Terms at any time. Where amendments are material, reasonable notice will be provided via Platform notification, email communication to registered Members, or a prominent announcement on the Website. The date of the most recent revision will be clearly displayed at the top of this page.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request Account closure in accordance with Clause 10.2.
These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Naza24 is incorporated. Any dispute arising out of or in connection with these Terms — including any dispute regarding their existence, validity, or termination — shall first be referred to Naza24's customer support team for informal resolution.
If a dispute cannot be resolved informally within thirty (30) calendar days of being raised with the support team, the dispute shall be referred to binding arbitration. The decision of the arbitrator shall be final and binding upon both parties. Nothing in this clause shall prevent either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
For complaints, Naza24 Members may submit a formal written complaint to [email protected] with the subject line "Formal Complaint". All formal complaints will be acknowledged within 48 hours and a substantive response provided within 14 business days.
If you have any questions, concerns, or queries regarding these Terms & Conditions, please contact the Naza24 support team through any of the following channels:
When contacting us regarding a specific Account issue, please have your registered username, email address, and a brief description of the matter ready. This will allow our team to assist you as efficiently as possible.
Key Policy Highlights
A summary of the protections and commitments embedded within the Naza24 Terms & Conditions — for both the platform and our members.
Naza24 strictly enforces a minimum age of 21 for all gambling activities. Age verification checks are conducted at registration and at withdrawal stages. Accounts found to belong to underage users will be suspended immediately with funds forfeited.
Each player is permitted a single registered account. Multi-accounting is actively monitored and constitutes a material breach of these Terms. Detected duplicate accounts will be suspended and associated balances may be voided regardless of wagering history.
Withdrawals are processed only to verified accounts in the Member's own name. E-wallet cashouts via Touch 'n Go and Boost average under five minutes. No third-party transfers are permitted under any circumstances, in line with Naza24's AML compliance obligations.
All bonus offers carry clearly stated wagering requirements. Naza24 does not hide bonus conditions in obscure fine print. Each promotion page states the bonus amount, wagering multiplier, eligible games, and expiry date before a Member claims any offer.
Self-exclusion, deposit limits, and session reminders are available to all Members. Naza24's responsible gambling commitment is embedded in these Terms and in a dedicated programme — not treated as a compliance checkbox. Problem gambling help resources are available on the platform.
Members have a clearly defined escalation path for disputes. Informal resolution is attempted first via live chat; formal written complaints to [email protected] are acknowledged within 48 hours and resolved within 14 business days where possible. Binding arbitration is available for unresolved disputes.
Have Questions?
Our 24/7 multilingual support team is available via live chat, WhatsApp, and email to walk you through any clause in these Terms & Conditions. You can also explore our FAQ section for answers to the most common questions from Malaysian players.